Returns & Refunds

Returns & Refunds

If you're not happy with your order, you have 30 days from the date of delivery to return it.

Conditions

Items must be returned in their original condition and packaging. We can't accept returns on items that have been damaged through misuse.

How to start a return

Contact us with your order number and the reason for the return. We'll reply within 24 hours with return instructions and an address.

Return shipping

Return shipping is paid by the customer unless the item arrived faulty, damaged or incorrect — in which case we cover it.

Refunds

Once your return is received and inspected, we'll email to confirm. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank, it may take a further few days to appear on your statement.

Damaged or faulty items

Email us a photo within 48 hours of delivery and we'll arrange a replacement or a full refund — your choice. You won't need to return a damaged item.

Cancellations

Orders can be cancelled for a full refund any time before they're dispatched. Once dispatched, the standard return process applies.

EU and UK customers

If you're in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day policy is offered in addition to that right and does not replace it.